Refund Policy

At EcomSpike, customer satisfaction is our priority. However, due to the nature of digital products, all sales are final. Once a digital product is delivered, we cannot accept returns or process refunds except under specific circumstances outlined below.

Refund Exceptions

Refunds will only be considered under the following circumstances:

• You received the wrong product.
• The product was not delivered after payment.

Once your refund request is approved, the refund will be credited to your account within 48 hours.

How to Request a Refund

1. Contact us at support@ecomspike.com within 7 days of your purchase.
2. Provide proof of purchase and a description of the issue.
3. Refund requests are reviewed on a case-by-case basis.

Non-Refundable Circumstances

Refunds will not be provided under the following conditions:

• Change of mind after purchase.
• Failure to meet system requirements for the digital product.
• Download issues due to user error.
• Used any of our code on your store

If you have further questions or concerns, feel free to contact us at support@ecomspike.com.